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TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE
| Purpose of Citizen's Charter: | To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer | |
| DENR Mandate: | The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country’s environment and natural resources. | |
| Vision: | A nation enjoying and sustaining its natural resources and a clean and healthy environment. | |
| Mission: | The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation and management of the environment and natural resources for the present and future generations. |
In pursuit of the foregoing, the fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:
| LIST OF SERVICES DENR REGIONAL, PENR AND CENR OFFICES |
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| Management Services (Internal and External Services) | |||||
| R4B-MS-01 | Authentication of Legal Record/s* | ||||
| R4B-MS-02 | Issuance of Certification of No Pending Administrative Case | ||||
| R4B-MS-03 | Issuance of Personal Travel Authority | ||||
| R4B-MS-04 | Issuance of Authority to Engage in Limited Practice of Profession | ||||
| R4B-MS-05 | Issuance of Certification of Remittances Made for Employees’ Contributions | ||||
| R4B-MS-06 | Issuance of Service Record | ||||
| R4B-MS-06 | Terminal Leave Benefits | ||||
| R4B-MS-06 | IT Technical Support | ||||
| Technical Services (External Services) | |||||
| R4B-TS-01 | Processing and Issuance of Certificate of Bamboo Plantation Registration | ||||
| R4B-TS-02 | Approval of Survey Plan Through LAMS IVAS | ||||
| R4B-TS-03 | Processing and Issuance of Cutting/Harvesting Permit for Non-Timber Forest Products | ||||
| R4B-TS-04 | Processing and Issuance of Wood Charcoal Production Permit | ||||
| R4B-TS-05 | Issuance of Wood Charcoal Transport Permit (WCTP) | ||||
| R4B-TS-06 | Issuance of Transport Certificate of Planted Trees and/or Derivatives from Registered Private Plantations and Planted Trees in Forest Lands with Tenure or Management Agreement (DAO 2020-18) (In the Absence of Private Third Party Tree Plantations Certifiers Licensed Foresters from the DENR shall Act As Tree Certifiers with Free of Charge Pursuant to Section 11 of DAO 2020-18 and RSO No. 380-21) | ||||
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