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CITIZEN'S CHARTER 2019 (2nd Edition)

 

    cc handbook copy

 

TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE  BY REDUCING BUREAUCRATIC RED TAPE

 

  Purpose of Citizen's Charter: To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer
  DENR Mandate: The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country’s environment and natural resources.
  Vision: A nation enjoying and sustaining its natural resources and a clean and healthy environment.
  Mission: The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation and management of the environment and natural resources for the present and future generations.

In pursuit of the foregoing, the fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:

 

LIST OF SERVICES
DENR REGIONAL, PENR AND CENR OFFICES
Administrative and Finance Sector (Internal and External Services)
RO-AF-01 Issuance of Certification of  No Records/Appeal/Motion for Reconsideration, etc.  
RO-AF-02 Document  Authentication for General Circulation Documents  
RO-AF-03 Sale of Bidding Documents
RO-AF-04 Processing as to Availability of Funds of Purchase Order, Job Order, Contract of Service and Other Contracts  
RO-AF-05 Processing of Obligation Request and Status (ORS) for all Disbursement Vouchers, Contracts and Other Transactions  
RO-AF-06 Processing of Disbursement Voucher (DV)
RO-AF-07 Preparation, Processing and Issuance of Checks/ADA  
Forestry Sector (External Services)
RO-F-01 Issuance of Certificate of Tree Plantation Ownership (CTPO) V2  
RO-F-02 Issuance of Self-Monitoring Form (SMF)  
RO-F-03 Issuance of Certificate of Verification (COV)  
RO-F-04 Application for Chainsaw Registration  
RO-F-05 Issuance of Tree Cutting and or Earthballing Permit For DPWH Projects  
RO-F-06 Issuance of Tree Cutting Permit for Planted Trees, or Trees that Pose Threat to Human Lives  
RO-F-07 Issuance of PLTP SPLTP 
Lands Sector (External Services)
RO-L-01 Issuance of Certification of Land Status and or Certification of Survey Claimant  
RO-L-02 Issuance of Survey Authority 110519  
RO-L-03 Application for Free Patent (Agricultural)  
RO-L-04 Application for Free Patent (Residential)  

 

Click to see procedure for filing of complaints